Keith Andrews Trucks operations under levels 2 and 3

4 MinutesBy NZ Trucking magazineAugust 17, 2020

Keith Andrews Trucks CEO Aaron Smith said the dealership‘s operations in Auckland, Whangarei, and Hamilton are well-prepared to operate safely and effectively under all alert levels, with the same robust systems and strict protocols established earlier this year.

Since midday on Wednesday 12 August, KAT Auckland has been operating contactless servicing, repair, parts supply and vehicle sales – according to alert level 3 guidelines – with all remaining sites following alert level 2 procedure. This will continue based on the government‘s advice on Friday.

“While the continuation of level 3 restrictions for Auckland is not the news that any of us wanted, our entire team is fully prepared and equipped to continue servicing all of our customers across sales, parts and service,” said Smith.

“All staff understand the importance of following strict procedures to protect the health and safety of everyone in our communities. We take our responsibility extremely seriously and will be playing our part in helping to keep the country moving – on the road, and hopefully towards a speedy resolution to this latest round in the fight against Covid-19. 

“We would like to thank all our customers for their understanding of these measures. By working together, we can ensure we all move forward safely and with confidence.”

Procedures common to all KAT sites under levels 2 and 3

In line with Ministry of Health guidelines, KAT is strongly advising all visitors to wear a face mask. 

Covid-19 tracer QR codes will be posted at all dealership entrance points. All visitors are strongly advised to scan in using the official app when visiting any KAT sites. Visitors will also be asked by service advisors for contact details, to ensure they can be notified in the advent of a Covid-19-related event.

All KAT service advisors and technicians will be following MoH guidelines, including appropriate distancing, wearing of PPE and heightened hygiene practices.

Procedures specific to KAT Auckland under level 3

KAT Auckland will remain open for servicing, repair and parts sales to all businesses in the Auckland region able to operate at level 3, closely following Ministry of Health guidelines. The sales team will continue to work from home – by phone or online.

All onsite interactions and transactions, including workshop, parts and new vehicle handover, will follow stringent contactless procedures detailed on our website.

During level 3, KAT business sites will not be accessible other than to drop-off and/or collect vehicles, or for pre-arranged parts collection.

Service and repairs during level 3

Service and repair bookings are available by appointment only during standard business hours:
7am to 5pm Monday to Friday
7am to 12pm Saturday

The KAT 24-hour callout service (0800 487 8257) is still running.

Parts sales during level 3

Parts will be available for purchase by account, direct credit or credit card only. There will be no access to KAT premises for these transactions. Either courier delivery or an external collection point at the dealership can be arranged.

Vehicle sales and delivery during level 3

KAT sales teams will continue to operate from home. All have access to the information required to spec and price vehicles. 

The vehicle logistics teams will be performing new vehicle handovers following the procedures outlined online for vehicle service and repair.