Keith Andrews Trucks prepares for level 3

2 MinutesBy NZ Trucking magazineApril 24, 2020

New Keith Andrews Trucks (KAT) CEO Aaron Smith has said that the company is well prepared to operate safely and effectively as the country moves into level 3, with the same robust systems and strict protocols already established for level 4.

“We welcome the news that the country is moving into level 3,” said Smith. “While the safety of our customers and staff remains our number one priority, the whole Keith Andrews team is looking forward to supporting more of our customers‘ businesses as restrictions ease.”

For the past four weeks, KAT has been operating with reduced staff numbers to provide servicing, repair, parts supply and vehicle sales to level 4 essential services.

From 7am on Tuesday 28 April, KAT dealerships in Auckland, Whangarei and Hamilton will be open for servicing, repair and parts sales to all businesses able to operate at level 3, closely following Ministry of Health guidelines. The sales team will continue to work from home – by phone or online.

All onsite interactions and transactions, including workshop, parts and new vehicle handover, will continue to follow stringent contactless procedures. Dealerships will remain inaccessible to the public except to drop off/collect vehicles or for pre-arranged parts collection.

Service and repair bookings under level 3 are available by appointment only during standard business hours:

7am to 5pm Monday to Friday
7am to 12pm Saturday

Parts will be available for purchase by account, direct credit or credit card only. There will be no access to KAT premises for these transactions. Either courier delivery or an external collection point at the dealership can be arranged.

The vehicle logistics teams will be performing new vehicle handovers following the procedures outlined on the KAT website for vehicle service and repair.

The KAT 24-hour call out service (0800 487 8257) is also still running.

“We are ready to go, and all staff understand the importance of following strict procedures to protect the health and safety of everyone in our communities. We would like to thank all our customers for their understanding of these measures.”