Profile – National Tyre Assistance Group

3 MinutesBy NZ Trucking magazineJuly 21, 2017

Being an operator in the transport industry, travelling out of town may be part of your business.

This may give rise to concerns that you are not been getting the best level of service you expect while away that you get from your local tyre dealer.

That is where the National Tyre Assistance Group comes in.

The initiative was developed to support New Zealand‘s independent dealers. Its objective is to provide a networking platform for independent commercial tyre dealers to liaise with each other and provide a reliable 24/7 back-up and call-out service nationwide.

Power Retreads sales manager Paul Campbell says successful implementation of the scheme has enabled dealers to assure their customers that their needs will be covered any time, anywhere.

“Our motto is ‘We‘ll Keep You Moving‘. The National Tyre Assistance Group will provide independent dealers with a united purpose and a national identity link, giving them the confidence to compete for local fleet accounts travelling nationwide.”

All members of the National Tyre Assistance Group provide a high level of quality service and professionalism to other members of the group, using the inter-dealer charge-back structure, thereby giving confidence and reassurance to their customers on the road.

More than 50 independent dealers have already joined up, and Paul says that number is expected to rise over the coming months as the initiative spreads.

“Other networks may have offered a service nationally for years, creating challenges for independent dealers to compete,” he says, “but this has all changed with the formation of NTA. This has allowed independent dealers to offer a nationwide service network 24 hours per day 7 days a week.

“They can say to their customers with confidence ‘stay with me, I‘ve been managing your tyre related business to a high standard and now when you‘re out of your area, I can organise that same level of professional service‘.”

The group had its first AGM recently, and now has six members on the committee. Their plan is to add more value to NTA membership by offering in-house training, health and safety advice and other services from people with many years of industry knowledge.